Refund and Return Policy
At Grifo Global, we want you to be completely satisfied with your purchase. If you are not happy with your item, we’re here to help with our easy return and refund process.
Returns
If you are not entirely satisfied with your purchase, you can return your item(s) within 30 days of receiving your order for a refund or exchange, provided the following conditions are met:
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Items must be returned in their original condition – unworn, unwashed, and with all original tags and packaging.
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You must include the original receipt or proof of purchase.
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Certain items, such as [list any non-returnable items like underwear, sale items, gift cards], are not eligible for returns.
Return Process
To initiate a return, please follow these steps:
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Contact our customer service team at grifo.global@gmail.com to request a return authorization and shipping instructions.
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Pack the item securely in the original packaging (if possible), and include the original packing slip or order confirmation.
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Send the item to the return address provided by our team. Please note that you will be responsible for the shipping costs of returning the item, unless the item was damaged or defective upon arrival.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If the return is approved, we will process your refund to your original method of payment. Please allow 7 business days for the refund to be reflected in your account.
Refund Conditions
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Shipping costs are non-refundable unless the return is due to our error (such as receiving a defective or incorrect item).
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If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] with your order details, and we will assist you with the exchange process.
Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
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First, check your bank account or credit card statement.
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Contact your credit card company or bank, as there may be a delay in processing before your refund is officially posted.
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If you’ve done this and still have not received your refund, please contact us at [email address].
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within [X] days of receiving your order at [email address] with your order number and details of the issue. We will arrange for a replacement or refund as soon as possible.
Return Shipping
You are responsible for paying your own shipping costs for returning your item, unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at info@globalgrifo.com.